To seek or not to seek? An inquiry into feedback-seeking behavior among non-clinical healthcare workers

Author

Abigail R. Ortiz, University of New Mexico - Main CampusFollow

Publication Date

4-14-2023

Abstract

Understanding what motivates non-clinical healthcare workers to seek feedback in the workplace is critical in supporting such behavior within organizations. This study aims to answer the following research question “Why do non-clinical healthcare workers seek feedback in the workplace?” To conduct this study, I analyzed 13 semi-structured interviews with non-clinical healthcare workers. Findings confirmed the presence of four self-motives (self-assessment, self-improvement, self-enhancement, and self-verification). Additionally, study findings highlighted the presence of other-oriented motives, when individuals seek feedback due to their concern or care for others (i.e., patients, teams, and supervisors). The research also illustrated the interplay of self- and other-oriented motives. This study contributes to our understanding of feedback-seeking motives among non-clinical healthcare workers. The study concludes with recommendations for future research.

Degree Name

Organization, Information and Learning Sciences

Level of Degree

Masters

Department Name

Organization, Information & Learning Sciences

First Committee Member (Chair)

Amir Hedayati-Mehdiabadi

Second Committee Member

Oleksandr Tkachenko

Third Committee Member

Sarah Leister

Language

English

Keywords

feedback-seeking behavior, non-clinical staff, healthcare workers, self-motive, other-oriented motives

Document Type

Thesis

Recommended Citation

Ortiz, Abigail R.. "To seek or not to seek? An inquiry into feedback-seeking behavior among non-clinical healthcare workers." (2023). https://digitalrepository.unm.edu/oils_etds/65