This paper is concerned with a personnel management problem at a research and development laboratory. An indirective interviewing program had been in existence for ten years. It had as its major goals:
1. determining employee attitude and opinions;
2. communicating, interpreting and clarifying company policy to employees; and
3. providing the catharsis gained through discussion of problems.
Originally, the objective was to interview each year all employees covered by the program. As the laboratory grew and the personnel group assumed additional responsibilities, the objective was missed by a considerable margin. Further, the group interviewed was not representative in terms of organization or employee classification. This situation cast serious doubts on whether the program was adequately meeting it major goal of determining employee attitudes and opinions.
Master of Business Administration (MBA)
Level of Degree
Anderson School of Management
First Committee Member
Howard Vivian Finston
Second Committee Member
Rudyard Byron Goode
Third Committee Member
Brown, Darrel R.. "Development Of An Attitude And Opinion Questionnaire For Use In A Research And Development Laboratory.." (1964). https://digitalrepository.unm.edu/anderson_etds/35