This study aims to contribute an additional perspective to the body of e-Government research that may aid future studies by theorists and practitioners to improve and innovate the ways in which they use online systems to engage their constituents. U.S. governments have implemented e-Government systems for 20 years, however little credence has been given to the question of how successful stakeholders are in completing tasks using e-Government systems. Tested factors include socio-demographic and socio- economic characteristics, as well as characteristics of civic participation, citizen feelings about the role of government, Internet access methods, and information channels to highlight the myriad of influences on individual successes when interacting with e- Government systems. This study suggests factors such as citizen feelings about the role of government may play a role in how successful one may be in conducting online transactions with government, and discusses a gap between those who frequent civic participation and those with strong feelings about the role of government.
Level of Degree
School of Public Administration
First Committee Member (Chair)
Second Committee Member
Cervantes, Rosa I.
Government communication systems, Electronic government information, Political participation -- Technological innovations -- United States
Garcia, Matthew. "Factors Influencing Success in U.S. Resident-Government Online Transactions." (2013). https://digitalrepository.unm.edu/padm_etds/3