Evaluation of Assertive Communication Competencies in Nurses using Neutrosophic Statistics

Authors

María Isabel Fong Betancourt, Docente de la carrera de Medicina. Universidad Regional Autónoma de los Andes (UNIANDES)Follow
Lotty Rosita Ramírez López, Docente de la carrera de Medicina. Universidad Regional Autónoma de los Andes (UNIANDES)Follow
Rosita Elizabeth del Carmen Olivo Torres, Docente de la carrera de Medicina. Universidad Regional Autónoma de los Andes (UNIANDES)Follow
Fanny del Rocío Pérez Naranjo, Docente de la carrera de Medicina. Universidad Regional Autónoma de los Andes (UNIANDES)Follow

Abstract

Assertiveness, as an important element of interpersonal competency, is essential in effective conflict resolution. The nursing profession is associated with intense contacts in the therapeutic team, so this profession recognizes the need to use an assertive attitude, which allows defending one's dignity, expressing opinions and emotions for another person. This research aims to assess the assertive competencies of nurses in the city of Guayaquil through neutrosophic statistics. The neutrosophic population proportion was estimated with 99% of reliability, which leads us to conclude that assertive communication skills in nurses in the city of Guayaquil are generally very good in terms of empathy and the ability to work with emotions, assertiveness in conflict situations, and communication skills.

Recommended Citation

Fong Betancourt, María Isabel; Lotty Rosita Ramírez López; Rosita Elizabeth del Carmen Olivo Torres; and Fanny del Rocío Pérez Naranjo. "Evaluation of Assertive Communication Competencies in Nurses using Neutrosophic Statistics." Neutrosophic Sets and Systems 44, 1 (2021). https://digitalrepository.unm.edu/nss_journal/vol44/iss1/8