Critical success factors modelling in operational management and the recovery of overdue portfolio of the Babahoyo GAD in The Municipal Market May 4

Authors

Miguel Francisco Galarza Villalba, Universidad Regional Autónoma de Los AndesFollow
Marielisa Stefanía Serrano Viteri, Universidad Regional Autónoma de Los AndesFollow
Inés Ramos Castro, Universidad Regional Autónoma de Los AndesFollow
Felipe Vera Díaz, Universidad Regional Autónoma de Los AndesFollow

Abstract

This paper aims to study the situation of the recovery of the overdue portfolio of the Babahoyo Municipal Decentralized Autonomous Government (MDAG) in the municipal market "4 de Mayo". The problem consists in the difficulties arose in tax collection by the municipal government´s employees to this market. In the present investigation neutrosophic cognitive maps are applied to assess the relationship between every pair of causes of this problem. For the evaluation, we count on five experts’ criteria. Because there exist some pairs of causes whose relationship are unknown, neutrosophic cognitive maps are used instead of the fuzzy ones, where symbol I denotes indeterminate relationships among them. Additionally, the Ishikawa Diagram is applied, which is a simple graphical way to represent the causes and effects of problems.

Recommended Citation

Galarza Villalba, Miguel Francisco; Marielisa Stefanía Serrano Viteri; Inés Ramos Castro; and Felipe Vera Díaz. "Critical success factors modelling in operational management and the recovery of overdue portfolio of the Babahoyo GAD in The Municipal Market May 4." Neutrosophic Sets and Systems 34, 1 (2020). https://digitalrepository.unm.edu/nss_journal/vol34/iss1/8