Healthcare workers commonly face incivility in the workplace. This quality improvement project aimed to employ evidence-based practices to help improve self-perception about workplace civility using Dr. Cynthia Clark’s Workplace Civility Index (WCI)© 20-item Likert questionnaire and an educational intervention on civility. The impact of incivility in the workplace is undeniable, contributing to lower morale, absenteeism, decreased productivity, impaired communication, job burnout, and resignations. An exploratory factor analysis confirmed the reliability of WCI© as a beneficial instrument for measuring a company's capacity for civility. Finally, this project revealed that incorporating the WCI© with an educational intervention had a significant impact and increased employees’ confidence and self-perception regarding civility.



Document Type

Scholarly Project

Degree Name

Doctor of Nursing Practice (DNP)

Level of Degree


Department Name

College of Nursing

First Advisor

Dr. JoEllen Schimmels, DNP, RN, PMHNP-BC, CNE, FAAN

First Committee Member

Dr. JoEllen Schimmels, DNP, RN, PMHNP-BC, CNE, FAAN

Second Committee Member

Dr. Nancye Cole DNP, MS, RN, FACHE-R, NEA-BC


Civility, bullying, workplace incivility, lateral violence, horizontal violence, perceptions, workplace civility index