Using Lean processes to improve patient satisfaction, quality of care and patient cycle time at the University of New Mexico Hospital’s neurosurgery outpatient clinic by developing a standardized process that provides a continuous flow of information throughout each patient visit.
Ramierz, Pedro; Elizabeth Muller; and Martina Stippler. "Lean Process to Improve Quality of Service in Neurosurgery Clinic." UNM CIR Journal of Quality Improvement in Healthcare 2, 1 (2017). https://digitalrepository.unm.edu/cir_jqih/vol2/iss1/4