Click It, No More Tick It: Online Reference Statistics

Authors

Paulita Aguilar
Kathleen Keating
Sue Swanback

Document Type

Article

Publication Date

10-1-2010

Abstract

This article describes the creation of an online reference intake form that collects statistics and provides detailed reports. Included is a practical application, based on analysis of Native American questions, for collection development.

Publisher

Routledge

Publication Title

The Reference Librarian

Volume

51

Issue

4

First Page

290

Last Page

299

Language (ISO)

English

Keywords

Reference statistics, Online statistics collection, Data analysis, Collection development

Recommended Citation

Aguilar, Paulita; Kathleen Keating; and Sue Swanback. "Click It, No More Tick It: Online Reference Statistics." The Reference Librarian , 4 (2010): 290-299. https://digitalrepository.unm.edu/ulls_fsp/93