This study explores factors that predict learner satisfaction and transfer of learning in an online educational program at a multinational corporation, established to improve organizational learning through providing training in technical skills. A mixed-methods design was employed, selecting both quantitative methods utilizing survey research and qualitative methods employing open-ended questionnaire items, face-to-face and phone interviews, gathering the perspective of students, instructors, and instructional designers. The online courses were designed using a problem-centered and case-based approach to learning, and utilized technologies including Learning Management Systems such as Blackboard, Sharepoint, as well as instructional design tools such as Breeze, Captivate and PowerPoint. Online self-efficacy emerged as the strongest predictor of learner satisfaction; collegial support was the strongest predictor of transfer of learning. Qualitative analysis provided additional insight on these findings and the elements that impacted the operation of an online education program in a corporate setting.
Taylor & Francis
The American Journal of Distance Education
Learner satisfaction, transfer of learning, online education, corporate learning
Gunawardena, C.N., Linder-VanBerschot, J. A., LaPointe, D. K., Rao, L. (2010). Predictors of learner satisfaction and transfer of learning in a corporate online education program. The American Journal of Distance Education, 24(4), 207-226.
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