Organization, Information and Learning Sciences ETDs

Publication Date

Summer 7-15-2020



The purpose of the study was to explore Motivational Interviewing (MI) as a tool that Servant Leaders (SL) could use to enhance their own leadership skills in motivating workers. The participants were seven leaders from VA hospitals in the U.S. who had undergone SL and MI training. Narrative Inquiry based on Polkinghorne (1988, 1995, 2005, 2007) with open, action, emotional, and values coding (Saldaña, 2015) along with structural story coding based on Labov (1972, 1982, 1997) and Patterson (2002) revealed the central theme that MI fostered good relations between leaders and workers in addition to four subthemes that MI improves communication, enhances cohesion in teamwork, enables servant leaders, and empowers workers. I concluded that MI is a concrete tool that Servant Leaders could use and that the MI Spirit is at the heart of Servant Leadership, but that MI is a skill set that takes time and practice to learn.

Degree Name

Organization, Information and Learning Sciences

Level of Degree


Department Name

Organization, Information & Learning Sciences

First Committee Member (Chair)

Dr. Mark Emmons, University of New Mexico

Second Committee Member

Dr. Frances C. Wilkinson, University of New Mexico

Third Committee Member

Dr. Kamilla Venner, University of New Mexico

Fourth Committee Member

Dr. William R. Miller, University of New Mexico




Servant Leadership (SL), Motivational Interviewing (MI), organization

Document Type