Neutrosophic Likert Scale to Assess the User Satisfaction with Retail Software Developed by Software Engineering Students

Authors

Franklin Parrales-Bravo, Centro de Estudios en Tecnologías Aplicadas, Universidad Bolivariana del Ecuador, Guayaquil, EcuadorFollow
José Agurto-Pincay, Grupo de Investigación en Inteligencia Artificial, Universidad de Guayaquil, Guayaquil, EcuadorFollow
Roberto Tolozano-Benites, Centro de Estudios en Tecnologías Aplicadas, Universidad Bolivariana del Ecuador, Guayaquil, EcuadorFollow
Elvis Arteaga-Yaguar, Grupo de Investigación en Inteligencia Artificial, Universidad de Guayaquil, Guayaquil, EcuadorFollow
Leonel Vasquez-Cevallos, SIMUEES Simulation Clinic, Universidad Espíritu Santo, Samborondón, EcuadorFollow
Lorenzo Cevallos-Torres, Grupo de Investigación en Inteligencia Artificial, Universidad de Guayaquil, Guayaquil, EcuadorFollow
Dayron Rumbaut-Rangel, Centro de Estudios en Tecnologías Aplicadas, Universidad Bolivariana del Ecuador, Guayaquil, EcuadorFollow
Víctor Gómez-Rodríguez, Instituto Superior Tecnológico Urdesa (ITSU), Guayaquil, EcuadorFollow

Abstract

This study aimed to evaluate user satisfaction with retail software developed by Software Engineering students using a Neutrosophic Likert Scale, which captures agreement, indeterminacy, and disagreement dimensions to better reflect real-world user perceptions. The results demonstrated high agreement scores (mean ∼0.75) across key characteristics such as ease of use, speed, and response quality, indicating strong user satisfaction, while moderate indeterminacy scores (mean ∼0.25–0.75) highlighted areas for minor improvements. The study’s key contributions include the application of neutrosophic logic to assess software usability, validation of the student’s technical and managerial competencies, and actionable insights for enhancing system performance and user experience.

Recommended Citation

Parrales-Bravo, Franklin; José Agurto-Pincay; Roberto Tolozano-Benites; Elvis Arteaga-Yaguar; Leonel Vasquez-Cevallos; Lorenzo Cevallos-Torres; Dayron Rumbaut-Rangel; and Víctor Gómez-Rodríguez. "Neutrosophic Likert Scale to Assess the User Satisfaction with Retail Software Developed by Software Engineering Students." Neutrosophic Sets and Systems 84, 1 (2025). https://digitalrepository.unm.edu/nss_journal/vol84/iss1/25