Neutrosophic Sets and Systems
Abstract
The evaluation of service quality in mass sports events is a structured process assessing aspects such as event organization, venue facilities, safety measures, staff services, and information dissemination. This evaluation assists organizers in identifying strengths and weaknesses, enabling optimization of services to enhance participant and spectator satisfaction. This study applies to the Weighted Product Method (WPM) integrated with Trapezoidal Neutrosophic Numbers (TNN) to address uncertainties inherent in multi-attribute decision-making. By presenting numerical examples and comparative analyses, the study demonstrates the effectiveness of the TNN-WPM technique. The findings provide a reliable framework for systematically evaluating service quality in mass sports events, promoting their development and broader societal impact.
Recommended Citation
Zhao, Yifang. "Elevating Service Quality in Mass Sports Events Through Trapezoidal Neutrosophic Weighted Product Models." Neutrosophic Sets and Systems 78, 1 (2025). https://digitalrepository.unm.edu/nss_journal/vol78/iss1/23
