Selection of Criteria for the Prioritization of Information Technology Services in a Neutrosophic Environment

Authors

Luis Javier Molina Chalacan, Docente de la carrera de Sistemas. Universidad Regional Autónoma de los Andes (UNIANDES).Follow
Marco Antonio Checa Cabrera, Docente de la carrera de Administración de EmpresasFollow
Luz Marina Aguirre Paz, Docente de la carrera de Sistemas. Universidad Regional Autónoma de los Andes (UNIANDES).Follow
Robert Vinicio Lalama Flores, Director. Universidad Regional Autónoma de los Andes (UNIANDES).Follow
Arlen Martín Rabelo, Exxis, Avda. Aviadores del Chaco N° 1669 c/ San Martin; Edif. Aymac I, 4to. piso, AsunciónFollow

Abstract

Nowadays, the provision of quality service should be the main goal of service companies. Those that provide information technology services have a greater challenge since technology is rapidly updating and pleasing customers in an enjoyable way is essential. The selection of certain criteria that allow prioritizing which client an information technology service is provided to, allows optimizing the working time of developers and technicians depending on the type of service demanded. Therefore, the objective of this work is to determine what criteria are necessary to develop software that allows prioritizing information technology services. We applied the Saaty AHP multicriteria method from the neutrosophic perspective by selecting the criteria from a Pareto Diagram.

Recommended Citation

Molina Chalacan, Luis Javier; Marco Antonio Checa Cabrera; Luz Marina Aguirre Paz; Robert Vinicio Lalama Flores; and Arlen Martín Rabelo. "Selection of Criteria for the Prioritization of Information Technology Services in a Neutrosophic Environment." Neutrosophic Sets and Systems 44, 1 (2021). https://digitalrepository.unm.edu/nss_journal/vol44/iss1/41