Strategies and intervention for nursing recruitment and retention are critical needs at the hospital unit management level especially during this time of coronavirus disease of 2019 (COVID-19) pandemic.

Research Question: What are the unit-levels of nurse job satisfaction among eight satisfaction dimensions (i.e., satisfaction with extrinsic rewards, scheduling, family/work balance, co-workers, interaction, professional opportunities, praise/recognition, and control/responsibility) in an acute medical-surgical unit?

Objectives The objective of this project is to systematically obtain unit-level input to explore nurses’ views and experiences as it relates to job satisfaction.

Methodology: This is a descriptive cross-sectional convenience study measuring job satisfaction among Registered Nurses in general acute medical-surgical units in a general acute care hospital in the Southwestern United States using the McCloskey/Mueller Satisfaction Scale (MMSS) instrument at the unit-level. The scale has 31 items capturing eight dimensions of satisfaction: satisfaction with extrinsic rewards (e.g., salary), scheduling (e.g., hours that they work), family/work balance (e.g., child care facilities), co-workers (e.g., their nursing peers), interaction (e.g., opportunities for social contact at work), professional opportunities (e.g., opportunities to belong to department and institutional committees), praise/recognition (e.g., recognition for their work from superiors), and control/responsibility (e.g., their participation in organizational decision making). Each item is rated on a five-point Likert scale.

Intervention: Report of overall and individual unit results were provided to the nursing staff and management of the hospital. Ideas for potential interventions and recommendations on identified areas of greatest concern were solicited from them via zoom conference and/or in writing.



Document Type

Scholarly Project

Degree Name

Doctor of Nursing Practice (DNP)

Level of Degree


First Advisor

Dr. Janice E. Martin, DNP, RN, CCM, PAHM

First Committee Member

Dr. George F. Shuster, PhD, RN


job satisfaction, turnover, intent to leave, registered nurse, staffing, job stress