This article describes the creation of an online reference intake form that collects statistics and provides detailed reports. Included is a practical application, based on analysis of Native American questions, for collection development.
The Reference Librarian
Reference statistics, Online statistics collection, Data analysis, Collection development
Aguilar, Paulita; Kathleen Keating; and Sue Swanback. "Click It, No More Tick It: Online Reference Statistics." The Reference Librarian 51, 4 (2010): 290-299. http://digitalrepository.unm.edu/ulls_fsp/93